Careers

Job Description

The individual will be responsible for managing customer accounts ensuring that we provide the highest level of customer service and attentiveness to our customers. The individual will interact with Covered Entities, Pharmacies, Gateway Providers, and others. The ideal candidate must be able to multi-task managing multiple projects at once while serving as the subject matter experts for the covered entities and pharmacies.

Primary Responsibilities:

• Help with entity set-up & configuration needs
• Take customer calls and help with answering questions, training, and troubleshooting
• Proactively identify opportunities for improvement and efficiencies within the customers use of the application
• Test application, conduct data analysis, and provide feedback.
• Provide feedback on product development and improvements that will add value to our applications
• Stay up to date with all 340B guidelines
• Performing other duties as assigned

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Required Qualifications

• 2+ years of 340B experience

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Required Qualifications

• Bachelors degree preferred
• 340B ACE preferred

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Location

• Philadelphia area / Work from home if approximately 1.5hrs away from the office for occasional meetings

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Role Expectations

Assist with the supply chain function for PharmaForce’s Third Party Administration(TPA) of our customer’s 340B Programs.

• Coordinate the request and monitor vendor invoices including direct purchases.
• Address issue associated with medications and/or products.
• Utilize reports to monitor data quality.
• Create queries to address immediate needs.
• Work with vendors, supply chain, operations and finance to problem-solve discrepancies.

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• Provide data analysis for the 340B program as required in support of PharmaForce’s Third Party Administration Services’(TPA). Identify, analyze and provide ongoing reporting of volume, profitability, pricing, and other metrics to ensure compliance with 340B program regulations and policies and procedures.
• Analyze 340B pricing trends and the economic impact of new legislation, and forecast drug expenditures and savings.
• Utilize analytical methods and create data modeling applications to assess patient eligibility, create forecasts, assess current performance, identify improvement opportunities, test effects of change, and monitor progress
• Ensure integrity of 340B related data, such as inventory management and dispensing.
• Coordinate analysis efforts with others to assure consistency of assumptions, understanding implications of initiatives.
• Make recommendations for future study and action
• Demonstrate a consistent sense of urgency and follow-up on issues to ensure resolution
• Maintain high level of customer support through teamwork and communication
• Collaborate with billing and other departments to monitor changes that could affect 340B qualification, such as change in the points of service position on the cost report and any variations or negative trends. 
• Ensure each 340B prescription is accounted for and those not dispensed are documented.
• Create and maintain reports to ensure accurate Medicaid billing under the 340B program.
• Utilize appropriate resources to locate solutions.
• Escalate problems and issues as appropriate.

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• Report on findings in user-friendly formats to promote 340B compliance.
• In collaboration with others, analyze findings and present final reports.
• Support standardization of user-friendly format for deliverables.  Include math checking, tying to other reports where possible, and checking analysis for reasonableness.
• Establish processes for ongoing data extractions (existing data), and develop the framework for data collection (new data).
• Utilize and improve access to existing sources of data for the purposes of coordinating and optimizing data resources.
• Provide data in appropriate formats, such as dashboards or presentations, to facilitate auditing and decision-making. 

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• Develop an understanding of the pharmacy industry and 340B program.
• Partnering with others to assure compliance, and improve overall efficiency and profitability.
• Use that knowledge to identify ways and make recommendations to improve the 340B program

Core Competencies

• Overall responsible for operational performance of the 340B program
• Develop, implement, and maintain processes that effectively manage the program and provide quality assurance.
• Ensure an accurate, efficient, and compliant processes to identify qualified dispenses for the program.
• Develop and implement systems and processes that maximize 340B benefit and assess impact from a financial and business perspective.
• Monitor and report on error rates associated with key processes.Provide proper evaluation and maintenance of processes to ensure optimal operational procedures
• Provide development, implementation, and ongoing program monitoring to ensure compliance with xx  policies and with all federal and state regulations..
• Ensure proper business due diligence on all new processes related to the program and implement as necessary
• Coordinate with other supporting departments (legal, compliance, contracts, supply chain, finance, Information Technology, etc) to ensure accurate processes.
• Oversee auditing and ongoing compliance related to the program.

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• Lead the planning and integration efforts related to the 340B program.
• Coordinate with other supporting departments (legal, compliance, contracts, supply chain, finance, Information Technology, etc) to ensure accurate processes.
• Oversee the development, implementation and monitoring of procedures related to program management.
• Continually evaluate program for process improvement.
• Develop, implement and monitor checks and balances in the 340B.  program

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• Responsible for reporting interface and reporting related to the program.
• Evaluate and ensure data integrity in reports.
• Create and maintain reporting and data analysis related to the program to ensure accuracy, compliance, and optimal program performance.
• Develop, review, and analyze reporting mechanisms to compile operational results of the program and ensure optimal program performance.
• Monitor the results of the program to ensure data integrity.
• Establish and maintain reports that provide audit assurance of program performance.

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• Serve as the liaison with internal and external stakeholders including xx operations, suppliers, trade organizations, and Group Purchasing Organizations.
• Maintain relationships as necessary for program success.
• Track vendor certification.
• Provide verification to pricing to ensure accuracy and proper follow-up if errors are found.
• Manage vendor relationships appropriately.

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• Effectively manage inventory processes
• Accountable to oversee inventory control related to 340B.
• Develop and implement processes that appropriately track inventory.
• Primary contact with pharmaceutical manufacturers for purchasing contract review and negotiation related to 340B product purchase and distribution.

Sales Executive Specific duties include:

• Establishing short and long term sales goals that support company objectives.
• Selling products & services to new and/or current customers to achieve or exceed assigned quotas.
• Contacting prospective customers to determine product needs and performing sales presentations to match company's products and identified needs.
• Prospecting and developing business, and developing proposals for presentation to customers.
• Coordinating account resources with representatives from marketing, pre-sales engineering, and development.
• Providing follow-up with customers to ensure customer satisfaction with products provided.
• Maintaining a 90-day rolling forecast.
• Managing all aspects of the sales opportunity evaluation/qualifying process.
• Understanding the competition and general business climate.